If you experience a mishap on the road and need help, the one phone number that gives you access to Volkswagen roadside assistance and factory-trained technicians is 1-800-411-6688.
This service, offered 24 hours a day, 7 days a week, is completely free to our dealership customers with Volkswagen Assurance or Volkswagen Assurance Premium warranties. These programs give you:
Towing – A roadside technician will tow your vehicle, at no charge, to either Humberview Volkswagen in Toronto or the nearest authorized dealership
Battery Boost – If your vehicle won’t start, a technician will give you a boost or tow your car away to have the battery replaced
Flat Tire Change – A roadside technician will replace your flat and get you back on the road
Locked Out of Your Car – If you’ve locked the keys inside your car, a roadside technician can get the door open for you
Empty Gas Tank – Emergency fuel can be delivered free of charge
Winching Service – Our roadside technician can pull you out of the ditch or get you unstuck from deep mud or snow
Trip Interruption Benefits – If you opt for the Assurance Premium Program, and your vehicle experiences a mechanical breakdown more than 160 km from your home, you could receive up to $300 per incident, taxes and any additional fees included.
How Do I Get Help?
Simply phone 1-800-411-6688.
Our operators are standing by to address your emergency. You will be asked to provide:
- Your vehicle’s identification number (located on the outside, driver’s side corner of the windshield)
- Your vehicle’s year, model, colour and license plate number
- The area code where you’re calling from
- The exact location of the vehicle (street address and nearest intersection)
- The type of service required and a brief description of the problem
How Long Do I Get Roadside Assistance?
If your Volkswagen was purchased new or less than 7 years old/under 120,000 km (and has been certified by our technicians), you are automatically eligible for the Volkswagen Assurance Program at no charge. The roadside assistance is valid for up to 6 months.
If your Volkswagen was purchased new or less than 5 years old/120,000 km (and has been certified by our technicians), you are automatically eligible to upgrade to the Volkswagen Assurance Premium Program. The roadside assistance is valid for up to 2 years/40,000 km (whichever occurs first).